Privacy Policy

Last updated: August 25, 2025

Introduction

At Technovita Solution, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce services, including account management, onboarding, and catalogue services.

We operate in compliance with applicable data protection laws and regulations, including the Information Technology Act, 2000, and the Personal Data Protection Bill (when enacted). By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information:

  • Name, email address, and phone number
  • Business information (company name, GST number, business address)
  • Banking and payment information for service transactions
  • Platform-specific seller account credentials (with your consent)
  • Communication preferences and marketing consent

Technical Information

We automatically collect certain technical information:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

Service-Related Information

When you use our services, we may collect:

  • Product catalogue and listing information
  • Sales performance data and analytics
  • Customer feedback and testimonials
  • Support requests and communication history
  • Service usage patterns and preferences

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • • Account setup and management
  • • Product catalogue optimization
  • • Sales performance tracking
  • • Customer support and assistance

Communication

  • • Service updates and notifications
  • • Marketing communications (with consent)
  • • Support and troubleshooting
  • • Important policy changes

Improvement

  • • Service quality enhancement
  • • Website functionality improvement
  • • Customer experience optimization
  • • Business analytics and insights

Legal Compliance

  • • Regulatory requirements
  • • Tax and accounting purposes
  • • Dispute resolution
  • • Legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and analytics services.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Security

  • • SSL/TLS encryption for data transmission
  • • Secure data storage and backup systems
  • • Regular security audits and updates
  • • Access controls and authentication

Organizational Security

  • • Employee training on data protection
  • • Confidentiality agreements
  • • Regular policy reviews and updates
  • • Incident response procedures

Your Rights and Choices

You have the following rights regarding your personal information:

1

Access and Portability

You can request access to your personal information and receive a copy of the data we hold about you.

2

Correction and Update

You can request correction of inaccurate or incomplete personal information.

3

Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

4

Marketing Preferences

You can opt-out of marketing communications at any time by clicking the unsubscribe link or contacting us.

5

Data Portability

You can request a copy of your data in a structured, machine-readable format.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences.

Types of Cookies We Use

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand how visitors interact with our website.

Functional Cookies

Remember your preferences and enhance user experience.

Marketing Cookies

Used for targeted advertising and marketing campaigns.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are as follows:

Account Information7 years after account closure
Transaction Records7 years for tax purposes
Marketing CommunicationsUntil you opt-out
Website Analytics2 years

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your personal information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For privacy-related inquiries:

Email: privacy@technovitasolution.com